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Explore Our Legal Terms and Account Rights

alexisto operates under a clear legal framework so you know exactly where you stand — from account creation and data handling to withdrawal verification and dispute resolution.

Terms & ConditionsPrivacy PolicyAccount SecurityCookie PolicyQRIS & DANA Accepted

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Browse the Conditions That Govern Your Account

alexisto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set out the rules for account use, deposit processing, and withdrawal eligibility. When you fund your account using DANA, OVO, GoPay or QRIS, each transaction is subject to our payment verification process, which typically completes within one to three minutes. Withdrawal requests are reviewed

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against account identity records before release. Access to certain features depends on local law, and we apply region-based eligibility checks automatically at account level. Any breach of our terms — such as duplicate account creation or misrepresentation of identity — may result in account suspension pending
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review. We keep these conditions transparent and accessible at all times so you can check your standing without contacting support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT

Reach Us for Any Policy or Compliance Question

If you have questions about our terms, your account rights, or a specific policy clause, our legal support team is reachable around the clock. Our agents in Jakarta handle policy escalations and can forward formal requests to the compliance desk within two business hours. For urgent account disputes, reach us through live chat for the fastest response.

Team online

Live Chat Support

Available 24 hours a day, seven days a week. Start a live chat session from your account dashboard to raise a policy question or request a formal written clarification of any clause.

Email Compliance Desk

Send your written policy queries or data-access requests to our compliance email. We respond within two business days and keep a full correspondence record on your account file.

Account Dispute Form

For withdrawal holds or identity-verification disputes, complete the in-account dispute form. Our review team targets a resolution notice within 72 hours of submission, with status updates sent by email.

SECURITY & DATA

See How We Protect Your Account and Personal Data

Our data practices are built around transparency, minimal retention and your right to request changes at any time.

Data Retention Policy

We hold personal account data only for the period required by applicable local regulations. After that window closes, non-essential data is deleted from our servers and no longer linked to your profile.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences from the footer settings panel at any time without affecting account access.

Account Security Steps

Two-step verification is available under Account Settings. We recommend enabling it so that any new login from an unfamiliar device — desktop, Android or iOS — triggers a confirmation code to your registered phone number.

Payment Data Handling

QRIS and bank-transfer references are stored in encrypted form. We never share your payment identifiers with third parties outside of the transaction-processing chain required to clear your deposit or withdrawal.

Identity Verification

Withdrawal requests above threshold amounts require identity document confirmation. You submit your KTP image through the secure upload portal in the cashier section; our team reviews it within one business day.

Request a Data Change

To update your registered name, phone number or email address, submit a change request through the Profile section and attach supporting documentation. Our compliance team processes verified requests within three business days.

Switch to the Answers You Need on Policy

These are the policy and rights questions we receive most often from our Indonesia audience, including those in Surabaya and beyond. Each answer reflects the actual processes our compliance and support teams follow, so you can verify the steps yourself inside your account.

Access and eligibility depend on local law. We apply automated region checks at account level, and you will be notified if any feature is restricted in your jurisdiction when you attempt to access it.

Email our compliance desk with the subject line 'Data Access Request' and include your registered account username. We will compile and send your data summary within seven business days to your registered email address.

You can request deletion of non-essential data at any time. Data required by local financial regulations — such as transaction records linked to DANA or QRIS deposits — must be retained for the legally mandated period before deletion.

A breach such as duplicate account creation triggers an automatic suspension. Our compliance team reviews the case and notifies you by email within 48 hours with either a resolution path or a final account decision.

Complete the in-account dispute form in the cashier section. Attach your KTP and the relevant transaction reference. Our review team targets a status update within 72 hours and communicates the outcome by email.

Payment identifiers are shared only with the processing partners required to clear your transaction. They are stored in encrypted form and are never sold or shared with marketing, analytics or any unrelated third-party services.

Go to the Profile section of your account, select 'Edit Details', and upload supporting documentation such as your KTP. Verified change requests are processed within three business days by our compliance team.

Explore Our Legal Terms and Account Rights

Reach Us for Any Policy or Compliance Question

Live Chat Support

Email Compliance Desk

Account Dispute Form

See How We Protect Your Account and Personal Data

Data Retention Policy

Cookie Usage

Account Security Steps

Payment Data Handling

Identity Verification

Request a Data Change

Switch to the Answers You Need on Policy

01 Does my access to alexisto depend on where I live in Indonesia?

02 How do I request a copy of the personal data alexisto holds on me?

03 Can I ask alexisto to delete my account data?

04 What happens to my account if I breach the terms and conditions?

05 How does alexisto handle disputes over a withdrawal that has been held?

06 Are my payment details — DANA, OVO, GoPay — shared with third parties?

07 How do I update my registered identity information on alexisto?

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