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Explore How alexisto Protects Your Privacy

At alexisto, your personal data — from account registration through every deposit you make via DANA, OVO, GoPay, or QRIS — is handled with clear rules and transparent…

Data collected only for account operationDANA, OVO, GoPay, QRIS transaction records securedYour right to access or delete dataNo data sold to third partiesJakarta and Surabaya server-region routing
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alexisto Explore How alexisto Protects Your Privacy
PRIVACY CONTACT CHANNELS

Open a Privacy Request With Our Team

If you want to access, correct, or request deletion of your personal data held by alexisto, our dedicated privacy support team is available seven days a week, 08.00–23.00 WIB. You can reach us through live chat inside your account dashboard, by email at [email protected], or via our in-app help centre. We aim to respond to all data-related requests within 5 working days of receipt, and we will confirm the action taken in writing.

Team online

Live Chat

Start a live chat session from your alexisto account dashboard to raise a privacy request. Available 08.00–23.00 WIB, seven days a week, with a response from a real agent.

Email Privacy Team

Send your data-access, correction, or deletion request to [email protected]. We confirm receipt within 24 hours and complete the review within 5 working days.

In-App Help Centre

Open the Help Centre from the alexisto mobile app or desktop lobby, select 'Privacy & Data', and submit your query. The form routes directly to our data-handling team.

DATA HANDLING STANDARDS

See How We Handle and Secure Your Data

alexisto applies multiple layers of data protection — from encryption at rest to strict internal access controls — so that what you share with us stays protected throughout its lifecycle.

Data Collection

We collect your name, email address, device ID, and payment-method reference numbers — for example, your OVO or DANA transaction IDs. We do not collect data beyond what is needed to run your account and process your transactions.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure which lobby sections you visit most. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security

Each alexisto account is protected by password hashing and optional two-factor authentication sent to your registered mobile number. Suspicious login attempts from unrecognised devices trigger an automatic email alert to you.

Data Retention

Account data is retained for as long as your account is active. If you close your account, non-financial personal data is deleted within 30 days. Financial records — including QRIS and GoPay transaction logs — are kept for the period required under Indonesian financial regulations.

Third-Party Sharing

We share data only with payment processors — such as the networks that handle DANA, OVO, GoPay, and QRIS — and with game providers who need a session token to load your game. We do not sell your data to advertisers or data brokers.

Your Rights

You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where local law permits. Submit any of these requests via live chat or email and we will action them within 5 working days.

Check the Answers to Common Privacy Questions

These are the questions we hear most from people in Jakarta, Surabaya, and across Indonesia when they want to understand how their data is managed on alexisto. Each answer is specific to our platform's practices — not generic policy language.

We collect your name, email address, phone number, and device identifier. When you deposit via DANA, OVO, GoPay, or QRIS, we also log the transaction reference ID — not your full e-wallet credentials or PIN.

Non-financial personal data such as your name and email is deleted within 30 days of account closure. Transaction records linked to DANA, GoPay, OVO, or QRIS are kept for the period required by Indonesian financial regulations, then permanently removed.

We share session tokens with game providers so your games load correctly, and we share transaction data with payment processors — including the networks behind DANA and QRIS. We do not sell or rent your data to advertisers, data brokers, or any other parties.

Send a data-access request to [email protected] or open a live chat between 08.00–23.00 WIB. We confirm receipt within 24 hours and deliver your data summary within 5 working days.

Yes. Submit a deletion request via email or live chat and we will remove your personal data within 30 days, subject to any retention obligations under local law. Financial transaction records may need to be kept longer where local law permits their retention.

Your password is stored as a hashed value — never plain text. You can also activate two-factor authentication via SMS. Any login attempt from an unrecognised device triggers an automatic alert to your registered email address immediately.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can turn off analytics cookies in your browser settings at any time; doing so will not log you out or affect your ability to deposit via OVO or QRIS.

Related Pages

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