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Explore the Full Account Terms at alexisto

These terms and conditions govern every action you take on your alexisto account — from opening a wallet with DANA or OVO to switching between live tables and…

Applies to all Indonesia accountsCovers DANA, OVO, GoPay, QRISEffective from account creationJurisdiction-dependent accessSubject to periodic updates

Explore the Lobby Read FAQ

Browse Our Account Terms and Policy Scope

alexisto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your use of alexisto is subject to these terms in full. Every transaction processed via DANA, OVO, GoPay or QRIS falls within the scope of our payment clause, which requires you to use only accounts registered in your own name. Account eligibility depends on local law,

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and we reserve the right to restrict or suspend access where a jurisdiction does not permit the services we offer. Deposits via QRIS usually reflect in your wallet within seconds; withdrawals are subject to a verification step that we complete within one business day. You agree
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not to use automated tools, bots or third-party scripts on any part of the platform. Violations may result in account suspension without prior notice, and any balance under dispute will be held pending review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

Open a Support Request About Your Terms

If you have questions about any clause in these terms — including how they apply to your account in Jakarta or Surabaya — our support team is available around the clock. Reach us through live chat, email or our dedicated Telegram channel, and we will respond with a specific reference to the relevant clause within four hours.

Team online

Live Chat

Our live chat is open 24 hours a day, seven days a week. Start a session directly from your account dashboard and quote the clause number you want us to clarify.

Email Support

Send a detailed query to our support address and include your registered account ID. We aim to respond with a clause-specific answer within four business hours.

Telegram Channel

Join our official Telegram channel for real-time term update announcements. Direct-message our support handle for account-specific term questions any time of day.

ACCOUNT INTEGRITY

Switch On Full Account Security and Data Control

We handle every piece of account data you provide with strict access controls. Our security and retention practices are described here so you know exactly what we store, how long we keep…

Data Handling

We collect only the data needed to operate your account — name, contact details and transaction records via DANA, OVO, GoPay or QRIS. No data is sold to third parties under any condition.

Cookie Policy

We use session cookies to keep your account logged in across page loads and analytics cookies to understand lobby navigation. You can manage cookie preferences from your browser settings at any time.

Account Security

Two-factor authentication is available from your security settings page. We strongly recommend enabling it to protect your wallet balance and transaction history from unauthorised access.

Data Retention

Transaction and account records are retained for a minimum of five years in line with standard financial record-keeping practice. Closed accounts retain a summary record for the same period.

Requesting Changes

To update your registered name, phone number or linked payment method, submit a request through the account settings page or contact live chat with valid identification ready for verification.

Terms Update Notice

We notify you by email and in-app alert at least seven days before any material change to these terms takes effect. Continued account use after that date constitutes acceptance of the updated terms.

Frequently Asked Questions on alexisto Terms

The questions below reflect what account holders most commonly ask about these terms. Each answer references the specific area of the policy it covers, so you can match the answer to the relevant clause and reach support if you need further clarification.

These terms take effect the moment you complete account registration. Every subsequent action — depositing via DANA, placing a bet or requesting a withdrawal — is governed by the version of the terms active at that time.

Access and eligibility depend on local law. If a regulatory change affects your region, we will update the relevant clause and notify you in advance. Your account access may be restricted where local law no longer permits the service.

Yes. A PDF version of the current terms is available from your account dashboard under the Documents section. You can also request a copy via email by contacting support with your registered account ID.

All payment transactions, including those via GoPay and QRIS, fall under the payment clause. You must use a payment account registered in your own name; mismatched names may result in the transaction being held for manual review.

You may raise a formal objection by contacting our support team via live chat or email within 30 days of the clause taking effect. We will review your objection and respond with a written explanation within five business days.

We send an in-app notification and an email to your registered address at least seven days before changes take effect. The updated terms page will display a revision date at the top so you can identify the most current version.

In cases of suspected fraud, automated tool use or policy violation, we reserve the right to suspend an account immediately and without prior notice. We will follow up with an explanation by email within 24 hours of the suspension.

Explore the Full Account Terms at alexisto

Open a Support Request About Your Terms

Live Chat

Email Support

Telegram Channel

Switch On Full Account Security and Data Control

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Terms Update Notice

Frequently Asked Questions on alexisto Terms

01 When do these terms and conditions take effect on my account?

02 What happens to these terms if local law changes in Indonesia?

03 Can I request a copy of the terms in a downloadable format?

04 How do the terms apply to deposits made via GoPay or QRIS?

05 What are my rights if I disagree with a clause in the terms?

06 How will I know if the terms and conditions have been updated?

07 Can alexisto suspend my account without notifying me first?

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